Shipping Policy

Last updated: September 21, 2026

At IRIDELLE, we want your order to arrive safely and as quickly as possible. That's why shipping is always free on every IRIDELLE order.

Please review the information below regarding shipping and delivery.

Processing Time

Orders are typically processed within 1–3 business days after purchase.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Delivery Times

Estimated delivery times vary depending on your destination and shipping method selected at checkout.

Delivery estimates are provided during checkout and are not guaranteed delivery dates.

Please note that delivery times may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, holidays, or other unforeseen events.

Shipping Costs

Shipping is free on all IRIDELLE orders.

There are no additional shipping charges at checkout unless otherwise clearly stated.

Order Tracking

Once your order has shipped, you can track your package using the tracking information provided in your shipping confirmation email.

Please allow some time for tracking information to become active after your order has been dispatched.

Customs & Import Duties

For international orders, customs duties, import taxes, or other charges may apply depending on the destination country and applicable law.

Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

Incorrect Shipping Information

Please make sure your shipping information is accurate before completing your order.

If you entered an incorrect or incomplete address, contact us as soon as possible at support@iridelle.com.

We will do our best to assist you, but we cannot guarantee that shipping information can be changed after an order has been processed or shipped.

Damaged or Missing Packages

If your package arrives damaged, contains the wrong product, or appears to be missing items, please contact us at support@iridelle.com as soon as possible with your order number and relevant photos.

We will review the issue and provide the appropriate assistance in accordance with applicable law and our policies.

Questions About Your Order?

Our Customer Care team is available at:

support@iridelle.com